MAISON DU MEC allows customers to return or exchange any item purchased within 5 working days of the date of invoice with the following stipulations:
If you would prefer another size, you can request this when making your return. To do so, state on the delivery note the item you wish to exchange and the new size.
If this size is not available, we will refund you the amount.
If you wish to exchange your item for another model or color, you must return the item and place a new order.
Returns & Refund Policy:
If you wish to return or exchange products which are not faulty, please contact us on +961 78 805894 or by email at email@example.com with details of your order within 5 working days of delivery of the products. Any returned products must be returned in good condition, with all packaging intact. The cost and risk of returning or exchanging the product is the responsibility of the customer.
Upon receipt, please carefully inspect all products. The courier must be informed of breakages or shortages at the time of delivery. We may not (at our sole discretion) accept any claims for breakages or shortages unless they are stated on the courier’s documentation. A refund or replacement will then be provided for any products which are damaged or faulty upon receipt.
Any items returned must be in the same condition in which you received them.
Item must be new, unused, and in its original condition, with all the documentation, parts and accessories to ensure full credit. We cannot issue refunds for any item with any indication of use or mishandling.
When we receive your package, we will inspect the condition of the items before proceeding to exchange the size or reimburse the returned items. Bear in mind that in the case of postal returns, MAISON DU MEC will not accept carriage due or payment on delivery and will not pay the delivery or return charges.
When returning an item, please include a copy of the invoice, original packaging materials and a reason for return.
All refunds and exchanges are subject to the final approval of MAISON DU MEC.
Returns may take up to 5 – 7 business days to be received. Refunds may take up to 5 days to be issued. Please send returns to: firstname.lastname@example.org
Please contact MAISON DU MEC within 30 days of the delivery date at email@example.com or at +961 78 805894 .
MAIDON DU MEC will not be able to replace defective items after 5 days of receipt.
If you have placed an order that needs to be cancelled, please contact us by email at firstname.lastname@example.org or by calling +961 78 805894 before your order ships to cancel it free of any charges.
The refund period may vary between 5 - 10 working days.
Once we have inspected the condition of the returned items, we will notify you by e-mail or by a call.
If you have received a defective item or the wrong item and decide to return it by post, remember to enclose the receipt of the postage expenses to return the package to our offices. Once we have inspected the condition of the items, we will reimburse the cost of the returned items and the corresponding postage and return expenses.
Please note that the postage expenses will be reimbursed after the items are reimbursed.